As a service, we acknowledge that ME/CFS patients may have long experienced disbelief and lack of understanding of their suffering, from healthcare professionals, family, and friends. We understand the bigger negative impact of this lack of recognition on their physical and emotional wellbeing, over and above the ME/CFS symptoms. Therefore, we endeavour to understand the journey a patient goes through until they start their treatment in our service and establishing a trustworthy working relationship is the first step in the therapies we offer.